We appreciate your visit to our online store. Thank you for taking the time to read a little bit about us. We believe that knowing who you're purchasing from and having a little bit of background into our ethos and goals, go a long way into building good customer relations and service.
What we do…
We are an eco-friendly company and are committed to keeping the local area clean. One of the best ways we do this is by reusing boxes to pack your orders - so if it looks like your order is wrong, check inside the box - it might be in there!
We are dedicated to providing excellent customer service; we believe the customer is always right and we want you to have the best online shopping experience possible.
We want to save you time buying pet food and supplies, that’s why our website is easy to use and we offer a fast, efficient service.
We put your pet first. As a team of pet owners, we understand the relationship that pet owners have with their beloved animals and we will only provide the best possible service to benefit your pet.
We think helping charities is really important, that’s why we support and sponsor local animal shelters We also actively encourage people to rescue pets by offering special prices and packages to owners of adopted animals.
From a business perspective, we want to provide:
1. A fast delivery service. Most of us wait until the last minute to stock up on our pets food and medications, so we know that getting the goods to our customers quick is very important. We send out same day or next day depending on when an order is placed. We use both Couriers and Australia Post for our deliveries. All with tracking provided.
2. Communication. Replying to your emails quick. No one wants to wait 2 days for a reply. We endeavour for fast response to your enquiry. Generally within a few working hours.
3. Low Prices. Everyone is looking for a deal. Great value and quality products are what we're all about. We only stock quality products from brands that you know and trust. Don't risk your pets health with knock offs and no name brands.